Shipping policy
Processing Time
All orders are custom-made.
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Typical Processing Time: 1–3 business days
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High-Demand Processing Time: Up to 10–14 business days during peak periods
Processing time does not include shipping transit time.
Processing times may increase during holidays or high-volume periods.
Orders cannot be modified or canceled once production begins.
Shipping Transit Time
Shipping times are estimates only and are not guaranteed.
Delays caused by:
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USPS or other carriers
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Weather events
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Holidays
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Carrier backlogs
Are outside our control and are not grounds for refunds.
Address Accuracy
Customers are fully responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for:
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Typographical errors
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Missing address details
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Incorrect routing caused by customer input
Orders shipped to the address provided are considered properly fulfilled.
Carrier Responsibility & Risk Transfer
Once an order is handed to the carrier:
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Ownership and risk transfer to the customer
Philly Tee Co. is not liable for:
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Carrier delays
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Lost packages
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Misdeliveries
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Tracking inaccuracies
Carrier tracking constitutes official proof of shipment and delivery status.
Returned to Sender
Packages returned due to:
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Address errors
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Non-collection
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Delivery refusal
Are not refundable.
Customers may choose:
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Re-shipment at their expense, or
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Store credit (excluding original shipping costs)